Terms of Service

General Provisions

1. Service operator

vpsapple.com is owned and operated by iStyle Group (referred to as “iStyle Group”, “we”, “us” or “our”). Questions about these terms may be sent to Info@vpsapple.com.

2. Independent service provider

iStyle Group is an independent mobile-device service provider. We are not Apple Inc., a device manufacturer, a mobile network operator or an authorized representative of any company mentioned on this website. Third-party names and trademarks are used only to identify compatible devices, carriers or requested services. No affiliation or endorsement is implied.

3. Lawful use and authorization

You may submit a request only for a device you lawfully own or are expressly authorized to manage. You are responsible for confirming that the requested service is legal in your country and circumstances. We may refuse any request that appears unlawful, fraudulent, misleading or unauthorized.

4. Excluded devices and activities

We do not knowingly service devices reported lost or stolen, devices connected to fraud, or requests intended to bypass lawful ownership, carrier or security controls. iCloud-related eligibility reviews are limited to eligible clean-status devices. We may request additional ownership or identity evidence and may cancel a request if verification is insufficient.

Orders & Eligibility

1. Order submission

Submitting an order through the customer portal or reseller API does not guarantee a specific outcome. The platform validates the service, identifier, quantity, price, available Credit and processing route before accepting an order. If any required check fails, the order is rejected without a Credit charge.

2. Accuracy of device information

You must provide the correct IMEI or serial number, device model, carrier, country, status and contact details. You are responsible for reviewing all information before payment. Work performed using incorrect customer-supplied information may be non-refundable once processing has started.

3. Device checks

A device-check or eligibility fee covers only the report or assessment described in the written confirmation. It is not the price of an unlock or removal service unless expressly stated. Any additional service will be quoted separately after review.

4. Availability

Services may depend on the device, carrier, region, status, processing-network access and external systems. Only enabled services with an active processing route are offered for online ordering. Availability and pricing may change before an order is accepted.

Delivery Policy

1. Delivery method

Order status, item-level updates and results are delivered privately inside the customer dashboard. We may also send account or operational notifications by email. Approved API customers may retrieve status through the reseller API and configure signed webhook delivery.

2. Estimated turnaround

All turnaround times are estimates based on recent service conditions. They are not guaranteed deadlines. Carrier systems, supplier load, device status, verification requirements, holidays and technical interruptions may cause delays. A delay alone does not mean the service has failed.

3. Customer cooperation

You must provide requested order fields, payment proof, screenshots, videos or troubleshooting details within a reasonable time. Failure to cooperate may pause processing and may affect cancellation or refund eligibility.

Payment Policy

1. Account pricing

The customer portal displays the price assigned to your customer group or individual pricing override. The confirmed order total is deducted from available Credit when the order is accepted. Pay deposits only through a payment method currently enabled in the Wallet.

2. Cryptocurrency payments

When cryptocurrency payment is offered, you must verify the token, blockchain network, wallet address and amount before sending. Transfers made using the wrong token, network or address may be permanently lost and cannot be recovered by iStyle Group.

3. Deposit verification

Submitting a deposit request does not add Credit automatically. You must provide a valid blockchain transaction ID (TxID) or approved payment evidence. Credit is added only after an administrator independently verifies the payment. Network confirmations and third-party payment delays are outside our control.

4. Customer Credit

Credit is a prepaid internal account balance used only for eligible services offered by iStyle Group. Credit has no cash value, is not cryptocurrency, cannot be transferred between customers without written approval and is loaded only after payment is verified. The displayed customer price is deducted when an online check is confirmed.

Cancellation Policy

1. Before processing

A cancellation may be requested before processing has started. Once a report, processing-network submission, remote action or other paid work has started, cancellation may no longer be possible.

2. Cancellation request

Open a support ticket from the customer dashboard or email Info@vpsapple.com and include the order ID and reason. An order is not cancelled until its status is confirmed in the dashboard or by an authorized administrator.

Refund Policy

1. Device-check fees

A device-check or eligibility fee is non-refundable after the review has started or the available result has been delivered. Data availability varies by device, carrier and region; the absence of a particular data field does not automatically make a completed check refundable.

2. Separately quoted services

Refund eligibility for an unlock or other separately quoted service will be confirmed before that service begins. If we confirm that a paid service cannot be completed and no stated exclusion applies, we will review the payment for a full or partial refund according to the confirmed service conditions.

3. Incorrect or incomplete information

No refund is guaranteed where the customer supplied an incorrect IMEI, serial number, carrier, country, model or status; submitted a device that was already unlocked; failed to follow instructions; or prevented completion through firmware changes, jailbreaking, hardware incompatibility or lack of cooperation.

4. Blacklist and carrier compatibility

Removing a network restriction does not remove a blacklist, finance block, lost/stolen report or hardware limitation. You are responsible for checking compatibility with the intended carrier. A device that remains unusable for an unrelated reason does not establish that the purchased service failed.

5. Incorrect blockchain transfers

Blockchain network fees, exchange fees and transfers sent with the wrong asset, network, amount or destination address are non-refundable. Any approved refund may exclude non-recoverable third-party or network costs.

6. Verification of claims

Before a refund decision, we must be given a reasonable opportunity to verify the claimed problem and attempt troubleshooting. We may request screenshots, videos, device information or carrier evidence. Refunds are not issued solely on an unsupported statement that a service did not work.

7. Credit refunds

If a provider definitively rejects an online check before work begins, the applicable amount may be returned to the customer’s internal Credit balance. A provider timeout or uncertain response may require manual review before any adjustment. Completed checks and results are normally non-refundable.

Wholesale, Supplier & B2B Terms

1. Supplier applications

Supplier applications must describe genuine, direct and verifiable service access. Submitting an application does not guarantee approval, volume, exclusivity or a commercial relationship. We may request test orders, references, evidence of capacity and additional verification.

2. Pricing and capacity

Wholesale prices, turnaround times, service coverage and capacity may change according to upstream conditions. Unless confirmed in a separate written agreement, website discussions and supplier applications do not create a minimum-purchase or minimum-volume commitment.

3. Suspension or refusal

We may refuse or discontinue cooperation where information is misleading, results are unreliable, service access cannot be verified, fraud is suspected, or these terms are breached. Pending financial obligations remain subject to the applicable written agreement and completed work.

4. Reseller API

API access is available only to approved accounts. API keys must be kept server-side, restricted to controlled IP addresses where possible and rotated immediately if exposed. You are responsible for every request made with your active key and for validating signed webhook events before acting on them.

Disclaimers & Limitation

To the maximum extent permitted by applicable law, services are provided according to the confirmed scope and available external data. We do not guarantee continued carrier compatibility, future software behavior, third-party system availability, resale value or results beyond the service expressly confirmed in writing.

iStyle Group is not responsible for indirect, incidental or consequential loss, lost profits, lost data, business interruption, incorrect customer submissions, third-party decisions or events outside our reasonable control. Nothing in these terms excludes liability that cannot legally be excluded.

Privacy & Security

We collect account details, contact information, device identifiers, order data, payment references, support messages and API configuration needed to operate the platform. Requests may also record IP addresses, timestamps, browser information and approximate country for authentication, auditing, fraud prevention and rate limiting.

For website security and live operational support, we may temporarily process the current page, IP address, approximate country, device or browser information and recent activity time for active visitors. This live-session information is visible only to an authorized administrator, is not displayed publicly and is automatically removed after a short inactivity period.

We share only the information required to operate the website, deliver communications, verify payments and process the requested service, or when required by law. Supplier credentials, supplier pricing and internal routing details are not disclosed to customers. IP-based location is approximate. Information is retained only as reasonably necessary for operational, security, accounting and legal purposes.

You may request access, correction or deletion by contacting Info@vpsapple.com, subject to applicable legal, security and record-retention obligations.

Changes & Contact

We may update these terms to reflect changes in services, payment methods, security requirements or applicable law. The current version and update date will be published on this page. Continuing to use the website after an update means the new terms apply to future requests.

For questions, cancellations or refund requests, contact Info@vpsapple.com.