SUPPORT
Frequently asked questions.
What customers and resellers should know before funding an account or submitting an order.
How do I place an order?
Create an account, open the service catalog, select an available service and submit one IMEI or serial number—or a validated bulk list. The final charge is shown before confirmation.
Which services are available?
The customer portal displays the current order-ready catalog, including IMEI and serial checks, network-unlock services and any enabled server or remote services. Availability can change when carrier or processing conditions change.
How is my price calculated?
Your displayed price is based on your customer group—Retail, Reseller, Premium, VIP or API—and any individual pricing override approved by the owner.
How do deposits and Credit work?
Credit is an internal account balance. Submit payment proof only through an enabled payment method in the Wallet. Credit is added after the payment is independently verified by an administrator.
When does processing begin?
An order begins after validation succeeds and sufficient Credit is available. The platform will not accept or charge an order for a service that has no active processing route.
Where do I receive status and results?
Orders, item-level status and completed results appear privately in your dashboard. Approved API customers can also retrieve results through the API and receive signed webhook events.
Do you support lost or stolen devices?
No. We do not accept devices reported lost or stolen. You must lawfully own the device or have express authorization to request the service.
Can I cancel or receive a refund?
Cancellation may be possible before processing starts. Once an order has been accepted by a processing network it may be irreversible. Approved online-order refunds are normally returned to the account’s Credit balance.
How do I receive reseller API access?
API access requires owner approval. Once enabled, generate a key in the customer portal, restrict it to your server IP addresses and store it securely. Keys are displayed only once.
Where can I find the full conditions?
Account, payment, cancellation, refund, privacy and reseller conditions are available in our Terms of Service.